Privacy Policy

Last Updated: October 14, 2026

Groveland Family Dental Center (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit our website, https://www.grovelandfamilydental.net/, submit an online form, request an appointment, or communicate with our practice through the website.

By using our website, you acknowledge the practices described in this Privacy Policy. Please review this policy periodically to stay informed about how we handle information.

This policy applies to information collected through our website. The collection, use, and disclosure of patient health information in connection with dental care are also governed by applicable laws and our separate Notice of Privacy Practices, where applicable.

1. Information We Collect

We may collect information you voluntarily provide when interacting with our website, including:

  • Contact Information: Your name, telephone number, email address, and other contact details you choose to provide.
  • Appointment Information: Your preferred appointment date, time, or other scheduling details submitted through an appointment-request form.
  • Messages and Inquiries: Information you include when contacting our office through website forms or other communication channels.
  • Technical Information: Information such as your IP address, browser type, device information, pages visited, and other usage data that may be collected automatically through website technologies.

Please avoid submitting detailed medical histories, diagnoses, insurance identification numbers, payment card information, or other sensitive health information through a general website contact form unless the form is specifically designed and authorized for that purpose.

2. How We Use Your Information

We may use the information we collect to:

  • Respond to questions, requests, and inquiries.
  • Contact you regarding appointment requests and scheduling.
  • Provide information about our dental practice and available services.
  • Operate, maintain, troubleshoot, and improve our website.
  • Understand website usage and evaluate website performance.
  • Protect our website, prevent misuse, and address security concerns.
  • Comply with applicable legal requirements and enforce our legitimate rights.

We will use personal information for purposes consistent with the reason it was collected, subject to applicable law and any permissions or authorizations required.

3. Cookies and Website Technologies

Our website and its service providers may use cookies, analytics tools, or similar technologies to support website functionality, understand visitor activity, and improve the browsing experience.

Cookies are small files stored on your device by a website. Depending on the technologies in use, they may help remember preferences, measure website traffic, or support other website functions.

You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some website features.

The specific cookies, analytics tools, and tracking technologies used on our website may change over time. Where required by law, we will provide appropriate notices and obtain consent before using technologies that require it.

4. How We Share Information

We do not sell your personal information in exchange for money. We may disclose information in the following circumstances, subject to applicable law:

  • Service Providers: To vendors that help operate our website, manage appointment requests, provide technical support, or perform other services on our behalf.
  • Practice Operations: To authorized personnel who need the information to respond to your inquiry or carry out the purpose for which it was collected.
  • Legal Requirements: When disclosure is required by law, regulation, court order, or a valid legal process.
  • Protection and Security: When reasonably necessary to protect the rights, safety, property, or security of our patients, practice, website, or others.
  • With Your Consent: When you have authorized a particular disclosure or when another lawful basis applies.

Information shared with service providers should be handled in accordance with applicable contractual, privacy, and security requirements. Certain website technologies or third-party services may process information under their own privacy policies.

5. Third-Party Websites and Services

Our website may contain links to third-party websites, online scheduling tools, payment or financing providers, insurance resources, social media platforms, or other external services.

We do not control the privacy practices, security measures, or content of websites operated by third parties. Visiting an external website or using a third-party service may be subject to that provider's own terms and privacy policy.

We encourage you to review the applicable policies before sharing personal information with third parties.

6. Protection of Your Information

We take reasonable administrative, technical, and organizational measures designed to protect the information collected through our website against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted over the internet.

Please use appropriate caution when submitting personal information online and contact our office if you have concerns about how to share information securely.

7. Patient Health Information and HIPAA

Information related to your dental care may be subject to additional privacy protections under applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA), when applicable.

Our separate Notice of Privacy Practices explains how protected health information may be used and disclosed in connection with treatment, payment, healthcare operations, and other legally permitted purposes. It also describes your rights regarding that information.

This website Privacy Policy does not replace the Notice of Privacy Practices or any other patient privacy documentation required by law.

8. Children's Privacy

Our practice provides dental services to patients of different ages, including children. However, our website is not intended to encourage children to submit personal information independently without appropriate parental or guardian involvement.

Where required by applicable law, we will obtain verifiable parental consent before collecting personal information from children through online services. A parent or legal guardian may contact our office with questions about information submitted on behalf of a child.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, respond to requests, maintain appropriate business records, meet legal or regulatory obligations, resolve disputes, and protect our legitimate interests.

Retention periods may vary depending on the type of information and the reason it was collected. Patient records may be subject to separate legal and professional retention requirements.

10. Your Privacy Choices and Rights

Depending on applicable law and the circumstances, you may have rights to request access to, correction of, deletion of, or information about certain personal data we maintain about you.

You may also manage cookies through your browser settings and choose not to submit information through optional website forms.

Requests relating to protected health information may be subject to the procedures described in our Notice of Privacy Practices and applicable law. We may need to verify your identity before responding to certain requests.

To ask a question or submit a privacy-related request, please contact our office using the contact information below.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, business practices, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page. Any changes will apply from the effective date stated in the revised policy, subject to applicable law.

We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or our website privacy practices, please contact:

Groveland Family Dental Center
60 Gardner Street
Groveland, MA 01834
Phone: 978-372-8700